Shipping and Returns

Worldwide Shipping - just select your country at the checkout.

All orders are dispatched within 1 - 3 working days.

UK - Royal Mail First Class £1.50 or FREE for orders over £25

Europe - Standard airmail (not tracked) £3.50 for small items, £7.50 for medium items (prints, homeware etc) 

Rest of World -  Standard airmail (not tracked) £4.50 for small items, £16 for medium items (prints, homeware etc) 

Any questions please email me at hellopepperyou@gmail.com

Please note that if a package is returned to the courier depot because the courier was unable to make the delivery it is the customers responsibility to communicate with the courier to re-deliver or pick up their package. If the customer fails to arrange a redelivery or pick up of their package and it is returned back to me the customer will need to pay postage costs again for me to post the parcel out again. 
If a customer inputs the wrong delivery address and the parcel is delivered to that address it is the customers responsibility to retrieve the package.
International customers - please remember that your country may charge you taxes for importing a product from the UK. Please check the rules and laws in your individual country. 


Taxes

Packages heading to Europe may now be subject to import tax depending on your specific countries rules and laws. To avoid this customers in Europe have the option to place their order on our Etsy shop - where tax will be added during the checkout process and you will not have to pay any extra on import to your county. 

Payment



This website accepts Visa, MasterCard, Mastro, Solo, American Express, Discover, Google Pay and Apple Pay. We do not see your credit card info. 


Returns Policy

Please contact me within 14 days of receiving your order if you have any problems with your order or would like to return a product.  Legally I do not accept returns on earrings due to hygiene reasons. For a return to be accepted you must contact me within 14 days of the item arriving with you and then return the item to me within a further 14 days. 

Returns and registered company address:

Pepper You Returns

1 The Ridings

Seaford

BN25 3HW